Customer experience  

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  Customer Service Representatives

  Practice everyday customer interactions—from questions and account issues to complaints and difficult conversations—while building confidence, empathy, and communication skills.

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  Contact Center Agents

  Prepare for high-volume conversations, escalations, cancellations, billing issues, and challenging customers while strengthening de-escalation and resolution skills.

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  Technical Support Teams

  Practice diagnosing issues, explaining solutions clearly, managing customer frustration, and guiding customers through complex troubleshooting conversations.

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  Customer Service Managers

  Use measurable performance insights to identify skill gaps, target coaching, reinforce service standards, and improve readiness across teams.

• Practice Real Customer Conversations

  • Prepare teams with realistic, scenario-based customer interactions

  • Practice complaints, questions, service issues, and everyday conversations

  • Build confidence before employees interact with real customers

• Prepare for Difficult Moments

  • Practice handling complaints, escalations, and emotionally charged interactions

  • Build skills for de-escalation and service recovery

  • Help employees stay composed and respond effectively under pressure

• Build Human Communication Skills

  • Practice with lifelike avatars that display emotion and nonverbal cues

  • Strengthen active listening, empathy, and communication

  • Learn to recognize customer reactions and adapt responses in real time

• Train for Your Customer Experience

  • Customize scenarios around your products, policies, and processes

  • Create customer personas that reflect real interactions

  • Align practice and evaluation with your service standards

• Measure Customer Service Readiness

  • Evaluate performance against defined skills and behaviors

  • Give employees actionable feedback after practice

  • Identify strengths and skill gaps across individuals and teams

• Scale Consistent Service Training

  • Deliver repeatable practice across teams, locations, and regions

  • Reinforce consistent service standards and brand expectations

  • Support global teams with scalable, multilingual training

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  50 lanuages

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  100 integratins

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  Million minutes

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  Boise State University and Rapport

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  How Relativ.ai makes training measurable 

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  How DJ Jazzy Jeff brings digital mentorship to life

FAQ

• What languages do you support?

  Here is a list of some of the languages we support. Contact us for a full list of supported languages.

  • Arabic

  • Chinese (Mandarin, Cantonese)

  • Czech

  • Danish

  • Dutch

  • English

  • Filipino (Tagalog)

  • Finnish

  • French

  • German

  • Hindi

  • Hungarian

  • Indonesian

  • Italian

  • Japanese

  • Kannada & Malayalam

  • Korean

  • Malay

  • Marathi & Bengali

  • Norwegian

  • Polish

  • Portuguese

  • Romanian

  • Russian

  • Spanish

  • Swahili

  • Swedish

  • Tamil & Telugu

  • Thai

  • Turkish

  • Ukrainian

  • Urdu & Gujarati

  • Vietnamese

• How can I try the Rapport features before I buy a plan to ensure the platform is right for my organization?

  There are 3 ways you can do that:

  1. Try a roleplay to experience the responsiveness and life-like interaction you’ll get with Rapport avatars. 

  2. Start a 14-day free trial that lets you explore the platform with full Pro feature access to Rapport with 50 minutes of AI-powered avatar conversations. No credit card required—just sign up and start creating.

  3. Schedule a demo with our team, who can walk you through the platform and answer specific questions you may have.

• Does Rapport integrate with any LMS systems?

  Yes! Rapport integrates with over 100 LMS systems. The integration allows you to access the Rapport functionality right in your existing learning environment. No separate login required. 

• Is Rapport customizable?

  Absolutely! Tailor Rapport to your organization by defining custom evaluation criteria, incorporating your products and competitive messaging, and even uploading your own 3D avatars for a fully branded experience. Contact us to learn more about our customization capabilities.

• What kind of support do I get?

  • Pro: Email support

  • Business: Priority chat, email, and phone support

  • Enterprise: Dedicated Customer Success Manager, implementation support, and compliance assistance (including GDPR).

• Can I see how people interact with my Rapport experience?

  Yes! With our usage analytics, you’ll be able to see how many people have interacted with your experience, for how long, and much more.

• How easy is technical integration?

  Rapport is designed for developers. Our platform uses APIs and SDKs, with a modular architecture that makes it easy to embed into your product or workflow. Rapport can pass data securely to and from your systems, making integration with platforms like CRMs, LMSs, and conversational AI tools straightforward.

• Is Rapport available globally?

  Yes. Rapport supports multiple languages and regions, making it easy for both integration and agency partners to serve global clients.

• How long does it take to get started?

  Getting started is simple. Integration partners can begin building immediately with our APIs and SDKs, while agencies can start offering Rapport to clients once onboarding is complete—usually within a few weeks.