AI-Powered Training for Retail & Hospitality

Prepare frontline teams for the customer and guest interactions that define your brand. Rapport uses realistic AI-powered roleplay to build communication skills, confidence, and service consistency through repeatable practice and measurable feedback.

Try a roleplayBook a demo

Empower Your Frontline Teams

  • Sales for R&H

    Sales & Service Associates

    Practice needs discovery, product recommendations, upselling, returns, complaints, and other customer interactions while building confidence and delivering a consistent brand experience.

  • Guest Services

    Guest Services & Front Desk Teams

    Prepare for reservations, special requests, service issues, loyalty interactions, and guest complaints while strengthening communication, empathy, and service recovery skills.

  • Customer Service

    Customer Service & Contact Center Teams

    Practice high-volume customer interactions, including complaints, order or account issues, policy questions, escalations, and difficult conversations, while improving resolution skills and consistency.

  • Manager R&H

    Store, Property & Team Managers

    Practice coaching, feedback, performance, and employee conversations while using measurable skill data to identify development needs and improve frontline readiness.

Turn Practice Into Exceptional Experiences

  • Build Customer & Guest Service Skills

    • Practice realistic customer and guest interactions

    • Strengthen active listening, empathy, and communication

    • Build confidence before employees engage with customers

  • Prepare for Challenging Conversations

    • Practice complaints, escalations, and service recovery

    • Build skills for de-escalating difficult interactions

    • Prepare employees to respond with empathy and professionalism

  • Deliver Consistent Brand Experiences

    • Reinforce service standards and brand expectations

    • Customize scenarios around your policies and procedures

    • Build consistency across locations, teams, and shifts

  • Strengthen Sales & Service Conversations

    • Practice needs discovery and personalized recommendations

    • Build confidence with upselling and cross-selling

    • Balance revenue opportunities with customer needs

  • Accelerate Frontline Readiness

    • Give new hires realistic practice before going customer-facing

    • Reinforce skills through repeatable, on-demand scenarios

    • Build proficiency without relying solely on manager-led roleplay

  • Measure Performance at Scale

    • Evaluate employees against customizable competencies

    • Track progress across individuals, locations, and cohorts

    • Identify skill gaps and coaching opportunities with centralized analytics

Join the Teams Who've Run 610,000+ Role Plays in Rapport

KDDI Logo
MadameTussauds Logo
Qualcomm Logo

What our customers are saying

For the nursing program, we wanted our students to walk into their first real care coordination conversation having already practiced and received coaching feedback, and for our lecturers and professors to see objective cohort performance insights. The Rapport experience and team has been great for that.

Lee Mitchell

Research and Innovation consultant for Educational Technology at Boise State eCampus Center

Rapport allows us to create interactive environments that's engaging, dynamic, and scalable for thousands of users to acquire durable skills that can help build better human connections driving organizational growth. It's one of the only platforms that effortlessly allows the integration of Generative AI capabilities in a rapid, scalable manner.

Arjun Nagendran

Co-founder, Relativ.ai

We're thrilled with the results we get using Rapport; it's been a game-changer for our animations. There's evidence to show that video content with AI avatars can outperform traditional online methods of teaching. We believe that content like this can be a catalyst for more individualized learning.

Dr. Deepak Sekar

Co-founder & CEO, Prof Jim

Customer stories 

See Rapport for retail and hospitality in action

Book a demoStart a free trial

You May Also Like