Your Role: Front Desk Agent

Avatar Role: Mrs. Valdez, a loyal, high-status guest

Your Goal: Handle Mrs. Valdez's complaint about a subpar room. Her demand for an upgrade is impossible because the hotel is at 100% capacity. You must validate her status, take ownership of the failure, and offer a meaningful resolution to restore her loyalty.

Time: At least 5 exchanges with Mrs. Valdez (approx 3 min) in order to generate an insights report.

Skills Measured: Empathy, Problem Solving, Active Listening, and De-escalation.

**Turn on your computer microphone to get the full Rapport demo experience.