How to Use Rapport Scenario Templates for AI Roleplay Training

Open Scenario Templates from the sidebar. A featured carousel sits at the top, with a grid of every template below it. Each card shows the avatar, a category tag, a scenario description, and the learner goal.

The library covers two categories:

• Growth & Development (16): Promotion Denial, Leading Through Change, Performance Review Feedback, De-escalating High Intensity Conflict, Delegation Conversation, "Managing Up" Pushback, Behavioral Interview, Guest Complaint Resolution, and more.
• Sales (4): Discovery Call, Objection Handling, Elevator Pitch, and B2B Networking Event.

Pick a template the same way you would pick a coaching topic: start with the conversation that costs you the most when it goes badly.

Manager conversations deserve extra attention. Gallup has found that managers account for 70% of the variance in team engagement, so leadership templates often pay off first.

For sales teams, ATD research on sales coaching is a useful guide for which skills to prioritize. Whichever you choose, the practice itself is the point.

Studies of role-play simulation for communication skills show that rehearsal builds real communication skills.

Stanford's Rehearsal research on simulated conflict found the same thing with hard conversations.

Hover over the featured avatar and click Preview Template to see the briefing a learner reads before the conversation starts.

The briefing includes:

• Scenario: the situation the learner walks into.
• Your role and the avatar role: for example, a manager speaking with Anya, a high-performing junior analyst.
• Instructions: press and hold the talk button while speaking, then release it to send. At least five exchanges are needed to generate a report.
• Your goal and skills measured, such as Empathy, Difficult Conversations, and Coaching.

Click the magnifier icon on the Sample Report panel to open an example of the feedback learners receive. This is the best way to judge whether a template measures what you care about.

Scroll down to see performance by criteria and a detailed evaluation that quotes what the learner said, explains why it worked or did not, and suggests a better approach. Our guide to reading a Rapport performance report breaks down each section.

To see why quote-based feedback changes behavior faster than scores alone, read our post on observable behavior feedback.

When you find a template you like, click Save to "My Scenarios". Rapport copies it into your library and opens the scenario page with a confirmation that the scenario was created.

The saved scenario page explains how the roleplay can end. For Promotion Denial, Anya may leave recommitted, cautiously accepting, or disengaged and considering leaving, depending on how well the learner handles the conversation.

From here you can share the scenario with learners (learner portal and SCORM guide) or click Edit to open the guided builder pre-filled with the template details.

Templates work well out of the box, but small edits make them feel like your workplace. In the step-by-step editor, consider changing:

• The avatar name, accent, cadence, and personality traits
• Background context, such as a recent reorg or a specific customer history
• The learner goal, so it matches the behavior you coach in real life
• The report framework, so scoring lines up with your competency model

If none of the templates fit, build from scratch with our guide to creating a custom sales roleplay scenario.

For the design principles behind a strong scenario, see how to design an AI roleplay scenario.

New to the platform? Begin with the Rapport free trial dashboard tour.