AI avatars for business process outsourcing
Prepare call center agents for customer conversations through real-time realistic, scenario-based practice that builds confidence, empathy, and consistency.
How call centers and technical support use Rapport
Train agents to read customer emotion
Agents practice conversations with avatars that display frustration, confusion, or calm, helping them understand emotional cues and adjust responses in real time.
Prepare reps for escalations before they happen
Simulate cancellations, billing disputes, outages, and technical issues so agents build composure and decision-making skills before taking live calls.
Standardize service across clients and programs
Create scenarios once and deploy them across accounts and teams so every agent follows the same service approach and communication standards.
Train global teams in multiple languages at once
Run the same scenarios across regions and languages simultaneously, enabling consistent training without duplicating content or sessions.
Reduce ramp time for new hires
New contact center agents rehearse realistic customer conversations repeatedly, accelerating readiness and reducing errors once they go live.
Session-level reporting for targeted coaching
Built-in reports highlight how agents perform across scenarios, helping managers focus coaching where it matters most.
Trusted by leading teams across industries
Customer stories
See Rapport in action
“
Of the systems we tested, Rapport was by far the easiest to use and connects seamlessly with a host of services. Rapport’s facial animation combined with its low latency and real-time responses helps us bring a new level of realism to our Virtual Humans creating truly immersive experiences.”
Nils Hellberg
CTO, Virti
See Rapport for BPO in action
You may also like
Stay in the loop with Rapport
Get the latest posts, product updates, and insights delivered to your inbox. No fluff, just the good stuff.