Rapport for customer engagement managers

Use interactive AI avatars to answer questions, educate customers, and deliver clear, consistent experiences.

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How customer engagement managers use Rapport

Answer common questions with consistency
Give customers instant, on-brand guidance for the FAQs you answer every day. Avatars deliver the same clear, helpful response—no wait times, no inconsistency.
Help customers solve issues quickly
Walk customers through troubleshooting or next steps in a conversational, supportive way that feels human and reduces frustration.
Internal customer engagement training
Coach employees with scenario-based practice that builds confidence, sharpens soft skills, and reinforces how you want your team to engage with customers.

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Key benefits for customer engagement managers

Benefits CEM
Fast, effortless answers
Avatars handle common questions instantly, reducing wait times and frustration.
Guidance that feels human
Customers get conversational, step-by-step help that’s easy to follow and easy to trust.
Consistent support, every time
Your brand voice, your messaging, your standards—delivered the same way across every interaction.
Built-in LLMs you can steer
Built-in LLMs handle real-time responses you can guide with system prompts—and you can always swap in your model.

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Customer stories

What our customers are saying

Rapport allows us to create interactive environments that are engaging, dynamic, and scalable for thousands of users to acquire durable skills that can help build better human connections, driving organizational growth. It's one of the only platforms that effortlessly allows the integration of Generative AI capabilities in a rapid, scalable manner.

Arjun Nagendran

Co-founder, Relativ.ai

Of the systems we tested, Rapport was by far the easiest to use and connects seamlessly with a host of services including LLMs, TTS, and ASR providers. Rapport’s facial animation combined with its low latency and real-time responses helps us bring a new level of realism to creating truly immersive experiences.

Nils Hellberg

CTO, Virti

We're thrilled with the results we get using Rapport; it's been a game-changer for our animations. There's evidence to show that video content with AI avatars can outperform traditional online methods of teaching. We believe that content like this can be a catalyst for more individualized learning.

Dr. Deepak Sekar

Co-founder & CEO, Prof Jim