Responding to an employee’s personal challenge
Responding to an Employee’s Personal Challenge
Step into real-time role play. Conduct a performance check-in with Olivia and practice navigating hidden grief in a high-performing employee.
Your role: Manager
Avatar role: Olivia, a Senior Analyst who is underperforming due to undisclosed personal grief.
Your goal: Address recent performance errors by maintaining a firm professional boundary while showing empathy. You must validate her competence, frame time off as a strategic necessity, and break through her defensive shield to secure her acceptance of support.
Time: At least 5 exchanges with Olivia (approx 3 min) in order to generate an insights report.
Skills measured: Empathy, Holding Boundaries, Disclosure Management, and Crisis Intervention.
**Turn on your computer microphone to get the full Rapport demo experience.
