Your Role: Airline Customer Service Agent

Avatar Role: Mr. Harrison, a professional business traveler

Your Goal: Handle Mr. Harrison's complaint about a past flight's service failures. You must use empathy to uncover the issues, take ownership of the failures, and offer a meaningful resolution to restore his trust.

Time: At least 5 exchanges with Mr. Harrison (approx 3 min) in order to generate an insights report.

Skills Measured: Empathy, Active Listening, Problem Solving, and De-escalation.

**Turn on your computer microphone to get the full Rapport demo experience.