De-escalating high-intensity conflict
De-escalating High-Intensity Conflict
Practice de-escalating an employee's immediate rage regarding his denied promotion
⚠️ CONTENT WARNING: The following scenario depicts a high-intensity, high-stress situation. To accurately reflect the pressure of the environment, it contains harsh and inappropriate language. User discretion is strongly advised.
Your role: Residential Facility Manager
Avatar role: Damon, a hardworking but explosive Care Assistant
Your goal: De-escalate Damon's immediate rage regarding his denied promotion. You must get him to lower his voice to protect the residents, validate his exceptional work output, and firmly explain that his lack of Emotional Regulation is the specific reason he was passed over.
Time: At least 5 exchanges (approx 3 min) in order to generate an insights report.
Skills measured: De-escalation, Delivering Critical Feedback, Active Listening, Boundary Setting.
**Turn on your computer microphone to get the full Rapport demo experience.
