Managing client expectations

Managing Client Expectations

Try real-time role play. Empower Sarah to make a business decision based on the project's constraints.

Your Role: Project Manager

Avatar Role: Sarah, an enthusiastic and creative client

Your Goal: Respond to a new feature request ("scope creep") without saying no. You must validate Sarah's idea, then reframe the conversation around the project's constraints (scope, time, cost) to empower her to make a business decision.

Time: At least 5 exchanges with Sarah (approx 3 min) in order to generate an insights report.

Skills Measured: Empathy, Negotiation, Persuasion, and Holding Boundaries.

**Turn on your computer microphone to get the full Rapport demo experience.

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